The unveiling of Microsoft CRM 2011 was launched at the Microsoft Conference in America last month. Formerly code named MS CRM 5, Microsoft CRM 2011 will be available as a beta testing release in September 2010.
There are a series of excellent enhancements available in Microsoft CRM 2011 including a great focus of integration with Microsoft Outlook. The new CRM 2011 release will treat CRM data in the same manner it treats Outlook data – Outlook and CRM 2011 will be a much more deeper experience, with functionality including previews and conditional formatting. This will result in less clicks, user customizations, grouping of records within CRM 2011 and user ability. MS CRM 2011 certainly will help users to become more focused on CRM and its high achieving results.
There is a new “ribbon” (tool bars and buttons) for Outlook and web browser user that offers great Microsoft Office navigation.
Real time dashboards that can be role tailored, fully contextual and individually tailored – which will offer great management intelligence for sales pipelines, customer service and service and case management. A great success.
Role tailored client has been incorporated to CRM 2011. Basically it tailors the client (so the users interface and experiences) to the job they do – so that the users get fast access to the information that they need and then are also prevented from seeing data they do not necessarily need to see.
Now in CRM 2011 it will be possible to have developed code as a hosted option – or in the Cloud as many refer to this.
Impressed so far with Microsoft CRM 2011 – well thats not all.
Other successes to this new release include
- Advanced user personalization creating views and commonly used records by user
- Inline data visualizations which facilitates the ability to create and share inline charts
- Flexible goal management where businesses can define key performance and business health indicators providing a great track and measurement tool against key strategies
- Integration out of the box with SharePoint so they can work together far more easily
These are the initial updates from Microsoft and I m sure that there will be more features to follow – as soon as we know we will let you know.
*note:- The content of this blog is based on the articles which I read on the net. The images too are copied from the internet.